Building Customer Support Chatbots with No-Code Tools

Building Customer Support Chatbots

Overview

Build intelligent customer support chatbots without coding using no-code platforms integrated with AI.

Time: 20 minutes

Platforms Comparison

Voiceflow

• Visual flow builder
• Multi-channel (web, WhatsApp, Alexa)
• AI integration
• Best for: Complex workflows

Chatfuel

• Facebook Messenger focus
• Instagram integration
• Simple interface
• Best for: Social media

ManyChat

• Marketing automation
• E-commerce features
• Email integration
• Best for: Sales chatbots

Landbot

• Web chat builder
• WhatsApp Business API
• Lead generation
• Best for: Website chatbots

Building a Support Bot

1. Define Use Cases

• FAQs
• Order status
• Product information
• Appointment booking
• Ticket creation

2. Design Conversation Flow

Welcome → Identify Intent → Provide Solution → Collect Feedback
                ↓
         Escalate to Human (if needed)

3. Implementation in Voiceflow

Welcome flow:

1. Greeting: "Hi! How can I help you today?"
2. Quick replies:
   - Check order status
   - Product questions
   - Technical support
   - Speak to human

Intent handling:

User: "Where's my order?"
Bot: "I'll help you track your order. What's your order number?"
User: "#12345"
Bot: [API call to check status]
Bot: "Your order #12345 is out for delivery!"

4. AI Integration

Connect to ChatGPT:

// Voiceflow AI block
const response = await fetch('https://api.openai.com/v1/chat/completions', {
  method: 'POST',
  headers: {
    'Authorization': `Bearer ${API_KEY}`,
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    model: 'gpt-4',
    messages: [{
      role: 'user',
      content: userMessage
    }]
  })
});

Best Practices

✅ Do:

• Offer human escalation
• Keep responses concise
• Use buttons for common questions
• Test thoroughly
• Collect feedback

❌ Don’t:

• Promise what you can’t deliver
• Hide that it’s a bot
• Create dead ends
• Ignore errors

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